How to Choose a UX/UI Design Agency

Emilly Leia

, Tech

If you need to create a mobile app or a website, you need to work with a professional UX/UI design agency, as they will take care of all the stages of your project from business idea analysis to design and development, consulting you throughout the entire process. However, how do you choose a reliable partner that will satisfy your needs? Read this post to find out.

Top questions to ask your web design vendor

Before you sign a contract with a design agency, you will probably get in touch with a couple of sales agents from different companies. These are the questions that you should ask them if you are looking for your dream team:

What do you specialize in?

There are agencies that specialize in just one thing; for example, UX/UI design. If you have a well-defined idea in mind, it is better to address companies that do just that one particular thing. The chances are high that they do it really well and hire professional designers.

Some companies offer a full range of services: from backend computing to design and marketing. Of course, you understand that one team cannot be good at everything. If it is an international corporation, they will probably deliver a good project because they have a lot of different departments. A possible drawback is that you will have to pay more for the brand.

However, if this is a small agency, it is not recommended to go to the companies that can do absolutely anything. They either learn what they have to do on the go or outsource it to cheaper teams. But quality may suffer in both cases.

Do you outsource?

If you hire an outsourced team, you expect them to do everything with the means of their own team unless you have a different arrangement. For example, you want to create a fully functional app that includes some complicated functionality. Your company wants to attract a third-party developer who specializes in this specific kind of development.

Do you have experience working with my industry?

Different industries and products have their own unspoken laws of design. For example, if the team has created outstanding musical apps it does not mean that they will be good at telemedicine apps. You need to ask whether the team has experience in your field and understands its specific requirements.

What is your sales process?

Every company has a unique way of working with customers and organizing the workflow. Some design agencies work by agile methodologies and allow the customer to be more involved in the process. If you are proactive about your product and want to be aware of every little detail, this method will suit you. On the other hand, there are agencies that use the waterfall methodology. They collect all the requirements and then present you with an MVP. Decide for yourself which method works for you and search for the company that meets your requirements.

Who will I be working with? 

Finally, it’s worth asking who will be communicating with you: the sales manager, product manager, or product owner, or designer. You need to meet with those people and make sure that you have a similar understanding regarding the goals of your project. It is also important to vibe – website design, for example, can take anything from 4 to 12 months. This is a long time to work with someone, so make sure that this person is a professional and you are comfortable with them as human beings.

This is not the ultimate list of questions you might want to ask a website designer. However, if you do not clarify the above-mentioned points, your collaboration will probably be a disaster. Think of other questions that are important for you and ask those as well.

Final Thoughts

When you are choosing a UX/UI design agency, there are a lot of questions on your mind. You want to know everything about their workflow and project management, as well as specify some technical requirements. In this post, we have mentioned the top five questions that you need to ask in the first place. They will help you decide whether to work with this or that agency.